Instructions on withdrawal

Consumers have the following right of withdrawal:

Right of withdrawal:

You have the right to withdraw from this contract within fourteen days without needing to provide any reason. The withdrawal deadline is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last products in the order. To exercise your right of withdrawal, you must notify us

(uvlution GmbH, Airport-Center (Haus C) Flughafenstr. 52a , 22335 Hamburg Tel./Fax: +49 (0)40 29859018, E-Mail:

by submitting a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the sample withdrawal form that is available at However, you are not required to use this form. In order to meet the deadline under the period for the right of withdrawal, it is sufficient that you send the notice of your desire to exercise your right of withdrawal before the expiry of the period for the right of withdrawal.

Consequences of withdrawal:

If you withdraw from this contract, we will become obliged to refund all payments that we have received from you, including delivery charges (except for the additional costs arising from your choice of a different delivery method other than the most favourable standard delivery method that we offer), without undue delay and at the latest within fourteen days of the date when we receive your notice of withdrawal from this contract. When refunding payments, we use the same payment method that you used to complete the original transaction, unless you have expressly agreed otherwise. In no case will you be charged fees for this refund. We may refuse to refund money to you until we have received the products back or until you have provided proof that you have returned the products, whichever occurs first.

You must return the products to us without undue delay and in any event not later than within fourteen days of the date on which you informed us of your intention to withdrawal from this contract. The deadline is met if you send us the goods before the expiry of the period of fourteen days.

You shall bear the immediate cost of returning the goods. You are only obliged to pay for any possible diminished value of the goods if this loss of value is attributable to handling that is not necessary for the purpose of evaluating the nature, characteristics, and functioning of the product.

Special information:

You may not withdrawal your declaration of intent in contracts for the delivery of:

– Goods that are not prefabricated and where the Consumer’s individual choice or decision was essential to its manufacture or which are clearly tailored to the personal needs of the Customer (Section 312g (2) no. 1 German Civil Code (BGB));

– Goods in sealed packaging, which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery (Section 312g (2) no. 3 German Civil Code (BGB)), e.g. an eyewash bottle or respirator.


Instructions on withdrawal

Here you can download the withdrawal document as PDF.