{"id":2443,"date":"2020-10-19T11:04:37","date_gmt":"2020-10-19T09:04:37","guid":{"rendered":"https:\/\/www.uvlution.com\/?page_id=2443"},"modified":"2026-04-16T20:34:57","modified_gmt":"2026-04-16T18:34:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.uvlution.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

FAQ<\/h2>\n<\/div>
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Here you will find the answers to the most frequently asked questions. Your question is not answered here? Please use our contact form<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>

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Overall<\/h2>\n<\/div>
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<\/i><\/i><\/span>How will the delivery be made?<\/span><\/a><\/div><\/div>
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We usually ship all orders with the delivery service provider DPD or pallets by freight forwarding.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where do the products come from?<\/span><\/a><\/div><\/div>
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Our disinfectant dispensers are manufactured in the EU. The air purifiers are made in China, just like your smartphone.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How do I contact the customer service?<\/span><\/a><\/div><\/div>
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Our friendly customer service is available for you Mon-Thu from 8am to 6pm and Fri from 8am to 5pm!<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What do I do in case of a warranty claim?<\/span><\/a><\/div><\/div>
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In case of warranty claims please contact us by email.<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>

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<\/i><\/i><\/span>What are the delivery costs?<\/span><\/a><\/div><\/div>
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Delivery costs in Germany<\/strong><\/p>\n\n\n\n\n\n\n
up to and including 1,5 kg<\/td>\n4,95 \u20ac<\/strong> incl. VAT<\/td>\n<\/tr>\n
over 1,5 kg to 31 kg<\/td>\n9,90 \u20ac<\/strong> incl. VAT<\/td>\n<\/tr>\n
each additional 31 kg<\/td>\n9,90 \u20ac<\/strong> incl. VAT<\/td>\n<\/tr>\n
from 350,00 \u20ac incl. VAT<\/strong><\/td>\nfree of charge<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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Delivery costs EU countries (per 31 kg)<\/strong><\/p>\n\n\n\n\n\n
Austria (AT), Belgium (BE), Netherlands (NL), Luxembourg (LU)<\/td>\n19,90 \u20ac<\/strong> incl. VAT<\/td>\n<\/tr>\n
France (FR)<\/td>\n19,90 \u20ac<\/strong> incl. VAT<\/td>\n<\/tr>\n
Spain<\/td>\n19,90 \u20ac<\/strong> incl. VAT<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div>
<\/i><\/i><\/span>Which countries do you deliver to?<\/span><\/a><\/div><\/div>
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For consumers:<\/p>\n

Our delivery area covers Germany.<\/p>\n

For companies:<\/p>\n

Our delivery area includes Germany, Austria, Belgium, the Netherlands, Luxembourg, France and Spain.<\/p>\n

For further information please see our General Terms and Conditions<\/a>.<\/p>\n

If you live outside our delivery area and are interested in our products, please send us an email.<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How does the order process work?<\/span><\/a><\/div><\/div>
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In our webshop you have the possibility to view our range of products in detail. In addition to pictures, there is also further and detailed information on the products in the form of videos and brochures. You will find these directly next to the product.<\/p>\n

To select a product, select the corresponding entry in the navigation. You can put the desired quantity of the respective product into the shopping cart. You can access the shopping basket by clicking on “Checkout”. After pressing the button “Proceed to checkout” you will be asked to enter your data and select the payment method. You can order as a guest, create a customer account or log in if you have a customer account. You then have the possibility to check your order again and correct it if necessary. By confirming the “Buy now” – button you place a binding order. After submitting the form you will receive a confirmation of receipt of your order. This is not yet a binding order confirmation. The contract is only concluded when we accept your offer to conclude the contract. This is done at the latest when we confirm the delivery or deliver your order.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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ioxy air purifier<\/h2>\n<\/div>
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<\/i><\/i><\/span>What are air purifiers and how do they work?<\/span><\/a><\/div><\/div>
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Air purifiers are devices that clean the air in a room. They work with several filters connected in series, which form the core. The room air is sucked in by the air purifier and transported through the individual filters, purifying it in the process. The most commonly used filters are:<\/p>\n